*ROLE: Team Lead - Native Korean (Customer Service)*
Location: Kuala Lumpur Sentral, Malaysia.
✅ Salary: RM13,000
✅Permanent Job
✅Account: Travel Account - Booking
✅ Language: Korean + English
✅ Joining Date: ASAP
✅ Diploma or Bachelor 's degree - with at least 1 year Team lead experience and GDS experience, Able to handle GDS system: Sabre, Galileo, and Amadeus.
✅ *Primary Job Functions:*
The Reservation and Ticketing Team lead is responsible for ensuring team support, relating to client, travel agents and passenger’s inquiries. The team roughly handles 90% inbound inquiries and 10% back office work. Responsibilities are conducted via phone, email and chat.
*✅Roles & Responsibilities:*
* Managing a team of 10 to 15 FTE's
* Ability to gauge the caliber of agents and train them accordingly
* Ensure complete participation and contribution in organization/process level initiatives (Absenteeism, Attrition control) that may be implemented from time to time to improve efficiency.
* Communicate effectively with the client to resolve issues and disseminate updates on the floor.
* Client, Customer & People Management Effective performance planning for self and team and time management and skill to self-organize.
* Timely closure of all processes and other requirements for self and Team.
* To lead a team's available resources in order to deliver a quality service to customers in line with agreed service standards
* Ensure feedback for the process/Continuous Process improvement.
* Team's Career Planning/manage team performance & expectation
* Evaluation of operational practices and procedures.
*✅Skills*–
* Excellent verbal and written communication skills.
* GDS experience ( able to handle flight GDS system (Sabre, Galileo, and Amadeus) .
* Overall should be a good team player with willingness to learn and drive to achieve.
* Should be able to drive Continuous Improvement in process.
*NOTE: The paperwork and relocation expenses will be handled by the company*
Job Type: Full-time
Pay: Up to RM13,000.00 per month
