Hiring Hotel Front Office / Receptionist
We are looking for an enthusiastic and professional Front Office to join our team. As the first point of contact for our guests,you will play a crucial role in creating a positive and welcoming experience.
Responsibilities
- Greet and welcome guests with a friendly and professional demeanor.
- Handle check-ins, check-outs, and room or service reservations.
- Manage phone calls and respond to guest inquiries or requests promptly.
- Coordinate with other departments (e.g., housekeeping, maintenance) to ensure guest satisfaction.
- Process payments, issue invoices, and maintain accurate records.
- Assist in resolving guest complaints or concerns with patience and professionalism.
- Keep the front desk area organized and presentable.
What We Require from You
- Customer-Focused: Passionate about providing excellent service to guests.
- Professional and Friendly: Maintains a welcoming attitude in all interactions.
- Good Communication Skills: Able to handle inquiries and provide clear information.
- Detail-Oriented: Accurate in handling bookings, records, and payments.
- Flexible with Overtime (OT): Willing to support during busy times.
- Team Player: Works well with others to ensure seamless operations.
- Willing to learn
- Responsible and courteous
Requirements
- Prior experience in a front office or customer service role is a bonus but not required; training will be provided.
- Proficiency in using computer systems; knowledge of booking or hotel management software is an advantage.
- Strong organizational skills and the ability to multitask in a fast-paced environment.
- Availability to work shifts, weekends, and public holidays.
- A professional appearance and demeanor.
Benefit:
-Staff allowance
-Medical
-Attractive bonus
-KWSP, Socso
-Career Development
-Accommodation (Based on availability)
-More opportunity
Interested candidates are encouraged to send their resumes to [email protected]. For inquiries, contact us at 019-5903989 Ms Alice
Job Type: Full-time
Pay: From RM2,000.00 per month
Benefits:
- Maternity leave
- Parental leave
- Professional development
Schedule:
- Afternoon shift
- Day shift
- Evening shift
- Night shift
- Rotational shift
Supplemental Pay:
- Overtime pay
Ability to commute/relocate:
- Georgetown: Reliably commute or planning to relocate before starting work (Required)
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