Assistant Front Office Manager

Job Summary:

• We are seeking a motivated and customer-focused Assistant Front Office Manager to join our team.
• Supports the Front Office Manager in overseeing daily operations of the front desk, concierge, and guest services, ensuring exceptional guest experiences from check-in to check-out.
• The ideal candidate will lead by example, foster a welcoming environment, manage front office staff, resolve guest concerns efficiently, and help drive guest satisfaction and operational excellence.
• This position requires strong leadership, communication, and organizational skills, along with a passion for hospitality and service excellence.

Key Skills:

• Customer service excellence
• Team leadership and training
• Conflict resolution
• Communication and interpersonal skills
• Hotel management systems

Job Types: Full-time, Permanent

Pay: RM5,500.00 - RM6,000.00 per month

Benefits:

• Additional leave
• Health insurance
• Maternity leave
• Meal provided
• Opportunities for promotion
• Professional development

Education:

• STM/STPM (Preferred)

Experience:

• Front Office Management: 3 years (Required)

Work Location: In person