Job description:
Job Title: Customer Service Officer
Job Responsibilities
A. Customer Service & Administrative Support
- Attend to incoming telephone calls and direct them appropriately.
- Welcome and assist visitors and guests in a professional and friendly manner.
- Distribute, record, and manage incoming and outgoing mail and courier services.
- Maintain cleanliness and tidiness of the office; supervise cleaner/down liner when necessary.
- Provide general clerical and administrative support to various departments.
- Prepare and organize meeting rooms for internal and external use.
- Ensure the reception area is always tidy and presentable.
- Coordinate appointments and manage meeting room schedules.
- Assist in managing student-related matters including:
- Organizing student attendance and class allocations (in coordination with academic staff)
- Ordering and distributing stationery and books
- Printing and preparing learning materials
- Monitor and finalize monthly staff attendance and reporting.
- Handle basic bookkeeping, inventory control, and management of office assets.
- Report staff medical leave and other relevant updates to the management.
- Deal with customer behavior tactfully and professionally.
- Assist in managing both international and local students.
- Perform any other tasks assigned by management.
- Support the recruitment process: job postings, interview scheduling, and candidate communication.
- Assist with onboarding and offboarding processes for employees.
- Maintain and update employee records (physical and digital).
- Track staff attendance, leave, and collect timesheets.
- Support payroll preparation by compiling necessary documents.
- Organize and maintain HR documents, policies, and forms.
- Help plan and implement staff engagement activities and events.
Job Requirements
- Minimum Diploma qualification.
- Proven experience as a Customer Service Officer, Receptionist, or HR Assistant.
- Proficient in Microsoft Office (Word, Excel, Outlook); experience with HR software is a plus.
- Excellent verbal and written communication skills.
- Strong interpersonal skills with a professional and courteous demeanor.
- Ability to manage confidential information with integrity and discretion.
- Excellent time management, organizational, and multitasking skills.
- High attention to detail and the ability to remain calm under pressure.
- Eagerness to learn and grow within the Human Resources and customer service field.
- Strong problem-solving and customer service orientation.
- Proactive, reliable, and able to work independently when required.
- Willing to work shifts, weekends, and public holidays as needed.
Application Process
Interested candidates are invited to send the following documents:
Updated Resume
Copy of Academic Certificates
Copy of Identity Card (IC)
Job Types: Full-time, Contract
Ability to commute/relocate:
- Kuala Lumpur: Reliably commute or planning to relocate before starting work (Required)
- Email to [email protected] or [email protected]
Job Type: Full-time
Pay: RM1,800.00 - RM2,500.00 per month
Work Location: In person
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