Employee Success Adviser

We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow. Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them. What does Access offer you? We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving office. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career. On top of a competitive salary, our wellbeing days taking you to 25 days leave a year and a health contribution, you’ll also be able to choose from a range of benefits to suit you. We’re an organisation that likes to give back, so you’ll also have three charity days allocated to support a cause that matters to you. About you: You’re a strong team player who is passionate about providing an exceptional HR experience to our business. You’ll answer queries from employees and leaders, all whilst driving process improvements across the Employee Success (ES)function. There will also be time to work on a project basis directly with the Business Partners. In ES Operations, we’re in the process of implementing a Shared Service model that will support queries from employee, leaders, and the greater HR Team. To be successful in this role, you’ll have previous experience supporting employees via a Shared Service (SS) model but still understand how to work directly with leaders to drive successful outcomes. Our Shared Service is internally known as Access Assist and will have a tiered to queries. We expect that you’ll enjoy being a proactive change agent; continuously reviewing how we can learn from our experiences; making things better, every day. You will be experienced in a diverse range of employee relations case management, including performance management, absences, grievance and disciplinary issues. Day-to-day, you will: • No day is a dull day; you’ll enjoy daily communication with employees and leaders; • Act as a trusted adviser to leaders and provide general guidance and support; • Success will be contributing to the overall Employee Success team and assisting with achieving the overall objectives for the People Plan; • You’ll pick up queries from our case management application and then work them through to success close, all within an SLA; • A true generalist, you're happy juggling multiple priorities; Once that’s done, you’ll get involved in projects. This could be anything from Onboarding and Data Governance to Mergers & Acquisitions Your skills and experiences might also include: • You’ll know when to use your judgement instead of a policy, which at Access can be most days; • A commitment to self-development and lifelong learning; • Strong and passionate character, plenty of self-drive and energy, as this is a fast paced environment • Proactive and solutions focused approach with a high level of attention to detail • You’re resilient and comfortable with transparency, ambiguity and change; • You have excellent IT skills and specifically MS Office • Fun-loving team player – it’s at the heart of our culture! What are we all about? The Access Group is one of the largest UK-headquartered providers of business management software to small and mid-sized organisations in the UK, Ireland, USA and Asia Pacific. It helps more than 100,000 customers across commercial and non-profit sectors become more productive and efficient. Our products and solutions go beyond providing technology, we connect the right people with the right data, at the right time, through Access Workspace. At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity. Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together. Love Work. Love Life. Be You.