Company Description
Payd is a “force for good” startup with a focus on employee financial wellbeing. We're looking for a Customer Success Intern to join our growing team in Malaysia.
We’re passionate about our project and our goal is to help provide financial flexibility to those who need it in Southeast Asia. Our ideal candidate is someone who is meticulous, outgoing and has a growth mindset.
As a Customer Success Intern, you will play a key role in supporting our Customer Success Manager to ensure that our clients have exceptional experience with our product and service. This internship program offers you valuable, hands-on experience in the post-sales cycle of the business - fostering awesome relationships at the same time harnessing the required skills required to ensure clients goals are met. You will work closely with an experienced team allowing you to gain practical skills in communication, account and project management.
Job Description
- Assist the Customer Success Manager in managing and responding to client inquiries via email, phone or chat
- Monitor client satisfaction and engagement through regular follow-ups and feedback
- Support the onboarding process for new clients ensuring they have a smooth and positive experience
- Collaborate with internal teams to resolve client issues and escalate concerns where necessary
- Analyse client data to identify trends, patterns and areas for improvement
- Participate in the creation and updating of customer success resources (guides, FAQs, and tutorials)
- Contribute to team meetings by sharing customer insights and suggesting improvement strategies
Qualifications
- Currently pursuing or recently completed a degree in Business, Marketing, Communications or any related field
- Strong communication skills, both written and verbal in English & Bahasa Malaysia
- Able to work independently and as part of a team in a fast-paced environment
- Detail-oriented with the ability to multitask when needed
- Passionate about customer service and driven by a desire to help others succeed
- Proficiency in Google Suite tools (Google Docs, Google Sheets, Google Slides etc)
Additional Information
- Hands-on experience in a growing and innovative fintech company
- Mentorship from experienced professionals in the Business Development field
- Opportunity to develop critical skills in client relationship management
- Potential for future full-time employment based on performance
- A collaborative and supportive work environment