Are you passionate about building relationships and ensuring customer success?
Do you love collaborating with teams to solve complex problems?
Join our highly skilled Customer Success Team!
We are transforming our Customer Success with a defined vision. Managers facilitate product adoption, strengthen relationships, and boost renewals. They align solutions with business objectives, establish success milestones, and leverage a Success Management platform. Engagement identifies growth opportunities, mitigate churn, and enhances metrics, including adoption, renewal rates, and profitability.
Partner with the best
As a Customer Success Manager, you will build lasting client relationships to ensure satisfaction and success. You'll engage with customers, understand their needs, and provide strategic guidance. Your focus is on fostering long-term partnerships and delivering exceptional customer experiences.
As a Customer Success Manager, you will be responsible for:
- Being the primary trusted point of contact to key customer stakeholders, building relationships and customer success
- Managing daily account ownership, conducting meetings (in-person & remote), addressing escalations, and leading QBRs.
- Increasing solution adoption by partnering with customer stakeholders on product usage optimization, enablement & relevant event participation
- Creating success plans to help customers adopt and operationalize Akamai products, achieving their business objectives
- Monitoring customer health and usage to identify risks to adoption, renewals and expansions
- Contributing to optimal conditions for successful renewals and account growth while partnering with the Sales team
Do what you love
To be successful in this role you will:
- Have 5 - 8 years of relevant experience and a Bachelor's degree or its equivalent
- Demonstrate experience in Account Management, Customer Success, Pre-Sales, Professional Services, IT Consulting, or Tech Support.
- Have solid technical understanding of internet & cloud computing, content delivery & cybersecurity technologies.
- Demonstrate customer focus, leveraging customer-facing experience, organizational, problem-solving, and analytical abilities.
- Have proven ability to build and maintain long-term, strategic client relationships, including engagement with C-level executives.
- Demonstrate excellent listening, communication, presentation skills; focus on outcomes with a growth mindset.
Work in a way that works for you
FlexBase, Akamai's Global Flexible Working Program, is based on the principles that are helping us create the best workplace in the world. When our colleagues said that flexible working was important to them, we listened. We also know flexible working is important to many of the incredible people considering joining Akamai. FlexBase, gives 95% of employees the choice to work from their home, their office, or both (in the country advertised). This permanent workplace flexibility program is consistent and fair globally, to help us find incredible talent, virtually anywhere. We are happy to discuss working options for this role and encourage you to speak with your recruiter in more detail when you apply.
Learn what makes Akamai a great place to work
We power and protect life online, by solving the toughest challenges, together.
At Akamai, we're curious, innovative, collaborative and tenacious. We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference. Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people-centric, you'll thrive here.
Working for you
At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:
- Your health
- Your finances
- Your family
- Your time at work
- Your time pursuing other endeavors
Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.
About us
Akamai powers and protects life online. Leading companies worldwide choose Akamai to build, deliver, and secure their digital experiences helping billions of people live, work, and play every day. With the world's most distributed compute platform from cloud to edge we make it easy for customers to develop and run applications, while we keep experiences closer to users and threats farther away.
Join us
Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will energize and inspire you!