Customer Deal Desk Manager (Mandarin Speaking)

Location: 

Level 17, 18 & 23
The Gardens North Tower
Mid Valley City, Lingkaran Syed Putra
Kuala Lumpur, WP KUALA LUMPUR 59200, MY

Oracle is a Fortune 100 company best known for its database software. Oracle is ranked as the world's largest database management company with US$100M in sales and 4,500 end users in 55 countries.

Our Mission is to provide a predictable, scalable, high quality, contracts service, by understanding customer intent and aligning Oracle teams in order to ensure compliant execution.

Our Values (AWARE) 

Be Agile

Willing to Challenge the Status Quo

Be Accountable

Respond with Sense of Urgency

Engage to Build Trust

Job Description:

• The incumbent Senior Deal Specialist creates, validates and processes contract documentation using Oracle's standard document templates, a set of contract options and in accordance with Oracle's policies and business approvals, in response to requests received from Sales.
• The incumbent Senior Deal Specialist follows defined engagement guidelines to liaise with other Deal Management teams, Finance, Legal, and other groups across Oracle to ensure policy compliance and mitigate corporate risk.
• The incumbent Senior Deal Specialist may work in a multicultural environment and cover multiple countries and/or lines of business. The work is fast paced and seasonal in nature, corresponding with Oracle’s quarterly and annual fiscal cycles.

Responsibilities:

• Drafting highly complex/ nonstandard contracts or agreements across multiple line of business, countries, by utilizing approved standard and non-standard options to address all contract variations requested by Sales.
• As needed Validate & Ensure prepared documents by team members  are in compliance with Oracle guidelines and policies (including Oracle’s business practices, pricing, licensing and revenue recognition principles) in order to mitigate Oracle's risk.
• Project manage & Lead deals by collaborating and bringing all teams such as Finance, Legal, Compliance, sales, DPOs etc on one single platform. Also, support team members in project managing deals by participating in calls and providing constructive inputs. 
• Collaborate with DPO’s, Legal teams to have the  Non standard terms/ options standardized, in turn support reduction in legal engagement.
• Partner with Sales on approvals& other Customer requirements for non-standard/ Complex transactions.
• Support internal teams by interpreting terms already included in drafted documents as well as providing advice on non-standard terms prior to the finalization of a document.
• When a Deal Manager is managing a deal, partner with the Deal Manager with Customer Centric approach to ensure that stakeholder expectations and deliverables are met. When a deal is not being managed by a Deal Manager, act as the primary contact for the contracting process for internal business partners. 
• Proactively manage the Deal Plan, facilitating involvement and commitment from all parties until the contracting process has concluded.  Conduct sales stakeholder management calls with multiple LOB’s. 
• Knowledge management of team by supporting in new joinee trainings, existing and new updates of contract processes, systems, tools and applications.
• Customer Centric – Pre-empt potential issues and fix the root cause rather than issue alone. Support team members to Identify/anticipate problems and initiate actions to ensure Customer requirement are delivered efficiently.
• Participate in global and regional projects, UAT’s, initiatives and keep the team updated on the improvements taking place
• Auditing requests and ensuring compliance of self and teams towards processes defined
• Other responsibilities may be deemed appropriate by Oracle management.

Desired Competencies: 

• Change Agility - 

1. Drives change skillfully; gains adoption from all stakeholders in a timely manner
2. Quickly recognizes situations or conditions where change is needed
3. Demonstrates resilience in times of change and uncertainty

• Collaboration

1. Collaborating across organizations and builds reciprocal relationships with different parts of the business, partners and customers
2. Identifies synergies across LOBs and acts on opportunities to integrate efforts
3. Leverages others’ expertise and shares information and best practices to optimize work results

• Communicating for Impact

1. Influences to change perceptions in a positive, creative and respectful way
2. Anticipates reactions and responds appropriately
3. Adjusts message delivery to address specific needs and perspectives of the audience

• Competitive Edge

1. Anticipating  customer needs and applying best practices and creative solutions
2. Uses insight gained across organizational boundaries to inform future practices and increase synergies

• Leadership

1. Lead by example, personally modelling positive values, behavior and work practices
2. Engages and values input from diverse groups
3. Delegates with clearly defined responsibility and authority

• Mastering Complexity 

1. Makes decisions willingly even when situations are uncertain
2. Develops and systematically evaluates alternative courses of action, identifies solutions and impact of alternatives.

• Performance Drive and Execution
  1. Regularly measures and monitors own and team’s progress against performance goals
  2. Knows when and how to make improvements and adjustments to ensure full achievement of goals

Experience & Qualifications:

• Worked independently within defined policies and procedures with minimum or no supervision
• Leading contributor individually and as a team member, providing direction and mentoring others. 
• Expertise in handling nonstandard or extremely complex transactions, involving the application of advanced technical/business skills in area of specialization. 
• Project managing skills of hosting and driving discussions with multiple stakeholders to achieve the desired outcome.
• Excellent written, verbal, interpersonal, and analytical communication skills. 
• Outstanding organizational and time management skills and attention to detail.
• Experience in drafting and negotiating complex commercial and/or local government contracts. 
• Proficient in MS Office and Excel.
• Over 5 to 8 years’ experience in drafting, reviewing commercial contracts and facilitating contract discussions.
• BA/BS degree. *Business Management/ Finance Certification or equivalent certificate. (Legal certification would be an added advantage).
• Expert in drafting complex contractual documents. 
• *Prior experience in leadership preferred.

Career Level - IC3

#LI-DNI

The Deal Specialist creates, validates and processes contract documentation using Oracle's standard document templates, a set of contract options and in accordance with Oracle's policies and business approvals, in response to requests received from Sales. The Deal Specialist follows defined engagement guidelines to liaise with other Deal Management teams, Finance, Legal, and other groups across Oracle to ensure policy compliance and mitigate corporate risk. The Deal Manager leads and manages the contracting process end-to-end for strategic, complex transactions that meet regional criteria requiring Deal Manager involvement. The Deal Manager sets the overall direction for his/her assigned managed deal(s) and is responsible for the successful execution of the contracting process, ensuring consistency and adherence with Oracle strategy, commitments and goals as well as compliance with Oracle policies and procedures. The Deal Manager facilitates and co-coordinates discussion amongst Sales and multiple Oracle functional stakeholders (i.e. Deal Specialist, RevRec, Finance, Legal, OFD, Business Practices, Migrations, Order Management, etc.) to reach agreement on contracting terms in order to solve complex contracting scenarios and meet the specific needs of his/her assigned managed deal(s).

#LI-DNI

Career Level - IC3

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