Job Title: Customer Service Executive (Mandarin Speaking)
Location: Kuala Lumpur, Malaysia
Department: Global Support Team
Job Type: Full-time, Permanent
Shift: Rotational (24/7, including weekends and public holidays)
About the Role
We’re looking for a dedicated and resourceful Customer Service Executive (Mandarin Speaking) to join our fast-paced 24/7 Global Support Team. In this role, you will be at the forefront of delivering exceptional travel support services to clients and tour leaders around the world. No two days are alike — expect a dynamic and rewarding environment where your communication skills make a real impact.
Key Responsibilities
- Handle incoming calls, live chats, and emails from international clients and tour leaders
- Provide prompt and effective solutions to travel-related issues
- Collaborate with internal departments, hotel suppliers, and global MIKI offices
- Offer emergency and troubleshooting assistance when needed
- Manage and share booking and tour-related information through internal systems
- Send hotel confirmations via email or fax as required
- Support cross-functional teams and take on additional tasks as assigned
Requirements
- Proficiency in Mandarin and English (both spoken and written)
- Willingness to work rotational shifts, including overnight, weekends, and public holidays
- Diploma holders: Minimum 1 year of customer service experience
- SPM holders: Minimum 3 years of customer service experience
- Experience in the travel or hospitality industry is an added advantage
- Competent in Microsoft Office and general computer applications
Salary & Benefits
- Monthly Salary: RM3,800 – RM5,000
- Benefits include:
- Medical insurance
- Additional leave entitlements
- Maternity/parental leave
- Career advancement opportunities
- A collaborative and international work culture
We welcome applicants from all industries with a strong background in customer service. Experience in travel is a bonus, but not a requirement.
Ready to be part of a global travel support team? Apply now!
Job Types: Full-time, Permanent
Pay: RM3,800.00 - RM5,000.00 per month
Benefits:
- Additional leave
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Application Question(s):
- Please rate your Mandarin proficiency in speaking, reading, and writing on a scale of 1 (Poor) to 10 (Excellent).
- Are you currently employed? If yes, please specify your notice period.
- What is your expected salary?
- Are you able to work on a rotational shift schedule, including public holidays and weekends?
Language:
- Chinese (Preferred)
Work Location: In person