Client Onboarding Analyst - Hybrid (Mandarin/Cantonese proficiency)

We’re currently looking for a high caliber professional to join our team as Client Onboarding Analyst - Hybrid based in KL, Malaysia. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future.

In this role, you’re expected to:

• Processes client’s requests related to system set up including signatories’ updates and documentation lodgment.

• Co-operates with internal partners to perform systems maintenance based on documentation related to account opening and maintenance processes.

• Provides response to client and internal inquiries.

• Prepares documentation for archiving .

• Applies appropriate bank’s regulations while processing the requests.

• Remains up to date with the current procedures, internal rules, external regulations, and follows the changes in the aforementioned documents.

• Documents operation procedure updates.

• Processes clients’ instructions ensuring the highest accuracy and effectiveness (ensuring deadlines are adhered to).

• Verification and authorization of data entered in the systems.

• Ensures all queries are dealt with in an efficient and timely manner.

• Escalates urgent / risk issues through the appropriate escalation channels.

• Co-operates with and supports other teams/employees upon supervisor’s instruction, including possibility of movement to another team and/or process.

• Performs other crucial tasks instructed by supervisors, e.g. participation in trainings, projects, conference calls, systems’ testing.

• Ensures high levels of client satisfaction through strong product, process and client knowledge. Identifies and suggests process improvements.

• Assists in the implementation of validated process improvements.

• Understands procedures and controls for operational processes. Supports Manager with quality assurance process. Understands procedures and controls for operational processes. Performs within departmental procedures and compliance standards in order to minimize losses.

• Responsible for coordination of projects around internal processes. Participates in user acceptance test of new systems.

• Effective execution of day-to-day responsibilities, as well as execution of any other work instructed by supervisor related to this function.

• Daily deliverable of routine and defined tasks, while developing knowledge of the broader context in which work is being performed.

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

As a successful candidate, you’d ideally have the following skills and exposure:

• 2-5 years of experience in Documentation review, Account Maintenance and related Cash products preferred

• Knowledge of bank products in the scope of opening and maintaining of bank accounts Customer communication experience (internal/external).

• Knowledge on the field of finances and banking.

• Flexibility, team spirit, loyalty. High attention to detail. Good PC skills (Excel, Word).

• Be able to work under pressure and to meet deadlines.

• Mandarin/ Cantonese language proficiency (support China & Hong Kong market).

Education:

• Bachelor’s/University degree or equivalent experience

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.