Position : Account Management Executive
Location : Old Klang Road, Kuala Lumpur
Salary : RM3500 – RM4000 with commision
Working hours : 5 days a week
Responsibilities:
For task Prioritization & Compliance:
- Prioritize daily work tasks to achieve set objectives.
- Adhere to Standard Operating Procedures (SOPs) in all operational activities.
- Monitor, report, and review campaign progress, providing weekly/monthly updates to management.
For Client Relationship & Account Management:
- Identify and fulfil customer requirements, ensuring timely communication on campaign status and plans.
- Provide advanced account management support, particularly for Tier 1/Corporate clients.
- Accurately record and maintain all data related to campaign and communication status.
- Develop and maintain positive relationships with potential leads and existing consumers.
For Client Onboarding & Marketing Support:
- Execute onboarding processes for new consumers, handling and addressing inquiries.
- Assist overseas clients by liaising with the internal teams during onboarding and marketing campaign execution.
For Reporting & Performance Tracking:
- Provide recurring reports to customers on campaign performance.
- Follow up with consumers on their campaign listing performance and share updated campaign plans as needed.
For Consumer Verification Call:
- Conduct cold/Warm calling to verify potential buyer leads from marketing campaigns (e.g., Facebook/Company Websites) before forwarding them to the company internal system.
- Ensure accuracy of buyer lead information before distribution to clients.
For Contract and Renewal Managament:
- Proactively discuss renewal opportunities with existing consumers before contract expiration.
- Maintain strong consumer relationships through new contract agreements.
Requirements
- Degree/Diploma in business related preferred
- 1-2 years Account Management experience
- 1 year+ experience in working directly with Customers
- Preferred Project Management experience, Real estate experience and/or Website/listing portal account management experience
- Software – knowledge in using all Microsoft Office applications, especially PowerPoint and Excel. Salesforce and Tableau experience a plus.
- Communication – Excellent communication skills between internal teams and external clients
- People Management – working with various stakeholders for different accounts, you will need to provide clear goals and guideline to everyone to ensure everyone on the same track
Job Types: Full-time, Permanent
Pay: From RM3,800.00 per month
Benefits:
- Health insurance
- Opportunities for promotion
- Professional development
Language:
- Cantonese (Preferred)
- Mandarin (Preferred)
Work Location: In person