Account Management Executive

Position : Account Management Executive

Location : Old Klang Road, Kuala Lumpur

Salary : RM3500 – RM4000 with commision

Working hours : 5 days a week

Responsibilities:

For task Prioritization & Compliance:

• Prioritize daily work tasks to achieve set objectives.
• Adhere to Standard Operating Procedures (SOPs) in all operational activities.
• Monitor, report, and review campaign progress, providing weekly/monthly updates to management.

For Client Relationship & Account Management:

• Identify and fulfil customer requirements, ensuring timely communication on campaign status and plans.
• Provide advanced account management support, particularly for Tier 1/Corporate clients.
• Accurately record and maintain all data related to campaign and communication status.
• Develop and maintain positive relationships with potential leads and existing consumers.

For Client Onboarding & Marketing Support:

• Execute onboarding processes for new consumers, handling and addressing inquiries.
• Assist overseas clients by liaising with the internal teams during onboarding and marketing campaign execution.

For Reporting & Performance Tracking:

• Provide recurring reports to customers on campaign performance.
• Follow up with consumers on their campaign listing performance and share updated campaign plans as needed.

For Consumer Verification Call:

• Conduct cold/Warm calling to verify potential buyer leads from marketing campaigns (e.g., Facebook/Company Websites) before forwarding them to the company internal system.
• Ensure accuracy of buyer lead information before distribution to clients.

For Contract and Renewal Managament:

• Proactively discuss renewal opportunities with existing consumers before contract expiration.
• Maintain strong consumer relationships through new contract agreements.

Requirements

• Degree/Diploma in business related preferred
• 1-2 years Account Management experience
• 1 year+ experience in working directly with Customers
• Preferred Project Management experience, Real estate experience and/or Website/listing portal account management experience
• Software – knowledge in using all Microsoft Office applications, especially PowerPoint and Excel. Salesforce and Tableau experience a plus.
• Communication – Excellent communication skills between internal teams and external clients
• People Management – working with various stakeholders for different accounts, you will need to provide clear goals and guideline to everyone to ensure everyone on the same track

Job Types: Full-time, Permanent

Pay: From RM3,800.00 per month

Benefits:

• Health insurance
• Opportunities for promotion
• Professional development

Language:

• Cantonese (Preferred)
• Mandarin (Preferred)

Work Location: In person