Operations
- Providing information and reservations to guests, including upselling special packages, upgraded rooms and cross-selling different services throughout the property.
- To handle the reservation correspondence, conversation accurately and neatly.
- To ensure that all reservations are reconfirmed within 24 hours in a good command of English according to brand service standard via the proper channel.
- Monitor VIP’s reservation by ensuring all guest requests are carried out and communicated.
- To ensure that we have received prepayment when required, voucher from travel agency including updated rooming list of all groups prior to arrival.
- Handle suggestions and complaints by customer/tenants/guests and refer requests/complaints to department head and/or relevant department to ensure they are dealt with promptly and efficiently.
- To ensure that all reservations are entered accurately and work updates maintained consistently.
Coordination
- To work as a team with colleagues across all departments to deliver the highest quality of service on all occasions.
- Work closely with the Operation team, Front Office and Accounts to ensure a smooth, accurate and efficient guest experience on check-in, meal plan, value inclusions and promotion or package offers, rates and billing.
Training
- Ensure available technology is fully utilized and understood according to ONYX standards; in depth knowledge of Property Management System (PMS) is required.
- To be familiar with the facilities and services offered by the property.
Miscellaneous
- To ensure that all reservations supplies are available and requisite such supplies whenever necessary.
- Maintain the cleanliness and neatness of the reservation area. Utilize free time cleaning and tidying work area.
- Management of daily, weekly and monthly reports and projects as defined and requested by Line Manager.
- Prepared to perform any other tasks as assigned by Management.
- Maintaining high standards of data quality through regular system maintenance. And to ensure that all reservations are entered accurately and work updates maintained consistently.
Job Type: Permanent
Pay: RM1,800.00 - RM2,000.00 per month
Benefits:
- Flexible schedule
- Health insurance
- Maternity leave
- Meal provided
- Professional development
Schedule:
- Rotational shift
Supplemental Pay:
- Overtime pay
Work Location: In person
Expected Start Date: 08/31/2025
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