Job Summary:
- We are looking for a proactive, customer-focused *Sales & Customer Service Executive* to manage B2B client relationships, grow sales, and ensure smooth communication between customers and internal teams. You’ll handle both *pre-sales* and *post-sales* activities to ensure high client satisfaction and repeat business.
Responsibilities:
-Sales Duties
* Identify and approach potential B2B customers (factories, garment manufacturers, distributors).
* Follow up on sales leads, samples, and inquiries.
* Present company products (especially microfiber fabrics) and promote key advantages.
* Negotiate pricing, terms, and delivery timelines.
* Achieve monthly and quarterly sales targets.
-Customer Service Duties
* Respond to customer queries promptly via WhatsApp, phone, email, or in person.
* Coordinate with internal team (production/logistics/admin) to ensure orders are fulfilled smoothly.
* Handle complaints, delays, or issues professionally and provide timely solutions.
* Track and update clients about order status, documents (invoice, DO), and shipping arrangements.
* Build long-term relationships with clients through consistent follow-ups and service.
Requirements:
* Proven experience in sales or customer service (B2B industry preferred).
* Strong communication skills in English and \[any other relevant languages, e.g. Mandarin, Bahasa].
* Familiar with WhatsApp business communication, email etiquette, and basic MS Excel/Google Sheets.
* Self-driven, responsible, and able to multitask under pressure.
* Knowledge or interest in textile/fabric industry is an added advantage.
What We Offer:
* Competitive basic salary + attractive sales commission.
* On-the-job training on product knowledge and textile handling.
* Friendly and growth-oriented team culture.
* Opportunity to travel for trade shows or client visits (if applicable).
Job Types: Full-time, Permanent, Fresh graduate
Pay: RM2,000.00 - RM3,500.00 per month
Education:
- STM/STPM (Preferred)
Experience:
- Administration: 1 year (Preferred)
Language:
- Bahasa Melayu , English (Preferred)
- Bahasa (Preferred)
Work Location: In person
