What will you do:
- Process client requests and solve issues via inbound phone call, chats and email by navigating multiple programs while paying attention to accuracy and detail.
- Escalate the issue to the appropriate specialist when needed via CRM tools.
- Update clients on their request status accordingly.
- Achieve quarterly KPI targets set by the CS manager.
- Perform other ad hoc tasks assigned by the manager.
What makes you a great fit:
- Good communication skills in English. Chinese language is a plus.
- Strong client-facing and communication skills
- Troubleshooting and multitasking skills
- Self-motivated and highly reliable
- Customer service orientation
- Candidate must possess at least a SPM.
- Minimum 1 year of working experience in the service industry will be an added advantage for this position
- Fresh graduates who are interested to start their career in a call center are also encouraged to apply (Full Training Provided will be provided)
- Willing to work on rotational shifts and off day (Each shift consists of 9 working hours and inclusive of 1 hour lunch for rest)
- Willing to work in Ara Damansara, Selangor
What we offer along the way:
- EPF & SOCSO
- Sick leave
- Annual leave
- Quarterly staff recognition and appreciation Stage: Customer Service Executive > Senior Customer Service Executive > Team Leader >Senior Team Leader > Assistant Manager > Manager > Senior Manager
- IJP Internal job program. Opportunity to transfer to the candidate's favorite departments (Eg. Finance, Human Resource and etc.), to accept different challenges within the company after 1 year.
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