Admin and Customer Service Executive
Job responsibilities
1. Create and maintaining debtors and creditors information in the system consistently and correctly
2. Responding and attend to customer inquiries and needs promptly to meet their satisfaction
3. Assisting in the order processing, payment collection and delivery as requested and quoted accordingly
4. Liaising with the logistic company on the export - import clearance and documentation processing in par with the government regulation
5. Plan, track and manage the delivery to customers’ place timely by coordinating with the transportation/forwarding companies to ensure the requested delivery date is meet
6. Coordinating with the factory on the incoming and outgoing products
7. Keep logs and records of the warehouse stock, executed and pending sales orders as well as purchase orders.
8. Perform critical inventory tasks by updating the stocks level to respective superior frequently and assisting in the purchasing as required
9. Assisting in the data entry in the system promptly to make sure the records are accurate and updated on time
10. Organizing and maintaining an efficient filing system in line with the company requirements as well as reviewing the documentation as needed
11. Involving and assisting in managing the day-to-day operations of the office by supporting the administrative works given
12. Supporting any ad-hoc tasks when required
Requirements
1. High school diploma, associate or bachelor degree or equivalent in business admin or relevant field
2. Proven customer support experience for minimum of 2 years’ relevant work experience in industry or related field. Fresh graduate is encouraging to apply.
3. Excellent computer skills including Microsoft Office
4. Familiar with accounting or CRM software or systems and practices
5. Up-to-date with advancements in office applications and systems
6. Customer orientation and ability to adapt/respond to different types of characters
7. Ability to multi-task, prioritize and manage time effectively
8. Good organizational skills, keen attention to detail and aptitude for problem solving
9. Able to work independently with little supervision
10. Collaborative working style and team-player attitude
11. Able to thrive in a high-volume, deadline-driven work environment
12. Able to write and communicate in English, Malay and Mandarin to effectively communicate with Mandarin-speaking clients.
Work Location
Twolink Sdn Bhd
No 9A, Jalan Kota Raja L 27/L
Hicom Town Centre, Seksyen 27
40400 Shah Alam, Selangor, Malaysia
If interested, you may send your resume to :
1. [email protected] (Attn : Janice)
2. [email protected] (Attn : Idah)
Job Types: Full-time, Permanent
Pay: RM2,800.00 - RM3,500.00 per month
Education:
- Diploma/Advanced Diploma (Preferred)
Experience:
- Customer Service / Admin / Logistic: 2 years (Preferred)
Language:
- English (Preferred)
- Bahasa (Preferred)
- Mandarin (Preferred)
Willingness to travel:
- 25% (Preferred)
Work Location: In person