- Handle incoming reservation calls, emails, and online bookings promptly and professionally.
- Provide accurate information on room types, rates, availability, promotions, and property facilities.
- Suggest and upsell room upgrades, packages, and experiences to maximise guest satisfaction and revenue.
- Coordinate with Sales, Front Office, and other departments to ensure guest requests are met prior to arrival.
- Handle special requests, VIP bookings, and group reservations with extra attention to detail.
- Ensure all communication reflects the property’s brand voice and luxury positioning.
- Respond to guest inquiries and resolve issues in a courteous and timely manner.
- Maintain knowledge of competitor offerings, local attractions, and events to make informed recommendations.
Job Types: Full-time, Permanent
Pay: From RM1,700.00 per month
Benefits:
- Free parking
- Maternity leave
- Meal provided
- Opportunities for promotion
- Parental leave
- Professional development
Education:
- STM/STPM (Required)
Experience:
- Hospitality: 1 year (Required)
Language:
- English (Required)
Work Location: In person
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