Key Responsibilities:Guest Services:
- Greet and welcome guests upon arrival, ensuring a smooth and efficient check-in process.
- Address guest inquiries and provide accurate information about the property, facilities, and local attractions.
- Handle check-outs, ensuring accuracy in billing and payment processing.
Customer Satisfaction:
- Respond promptly to guest complaints or concerns, working closely with relevant departments to resolve issues.
- Ensure a high level of guest satisfaction by providing personalized service and anticipating guest needs.
Reservations and Coordination:
- Assist with booking reservations, modifications, and cancellations as required.
- Coordinate with housekeeping, maintenance, and other departments to ensure guest requests are fulfilled in a timely manner.
Record Keeping and Reporting:
- Maintain accurate records of guest interactions, reservations, and billing details.
- Prepare daily reports related to occupancy, guest feedback, and service delivery.
General Administration:
- Assist with administrative tasks related to guest services, including preparing guest correspondence, and maintaining front desk supplies.
- Follow company policies and procedures regarding security and confidentiality.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
Job Types: Full-time, Fresh graduate
Pay: RM2,300.00 - RM2,500.00 per month
Benefits:
- Meal allowance
- Opportunities for promotion
- Professional development
Language:
- English (Required)
Willingness to travel:
- 75% (Preferred)
Work Location: In person
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