- Greet and assist guests in a courteous and professional manner upon arrival and departure
- Handle guest check-ins and check-outs using hotel systems
- Manage room reservations, cancellations, and amendments
- Respond promptly to guest inquiries, requests, and complaints, ensuring all issues are resolved to the guest’s satisfaction
- Coordinate with housekeeping and other departments to ensure room readiness and special guest requests are fulfilled
- Process payments, issue invoices, and maintain accurate guest records
- Provide information about hotel facilities, services, events, and nearby attractions
- Maintain cleanliness and order at the front desk and lobby area
- Uphold hotel policies, safety procedures, and brand standards at all times
Job Type: Full-time
Pay: From RM2,200.00 per month
Benefits:
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development
Work Location: In person
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