Requirements:

Min 1-2 years of experience in the customer service industry with exposure to cross-selling, inside sales, retention, or marketing.
Strong understanding of social media platforms and features. Past experiences with social media organizations are a plus.
Must be familiar with Microsoft and Google tools and applications.
Minimum certification of a college degree in any discipline. Any additional certifications or achievements are a plus.

Key Responsibilities:

1.Customer Support:

Provide support through various channels, including online chat, emails, instant messaging, and phone calls.
Act as a point of contact to provide consultative support on advertisers' and agencies’ accounts.
Troubleshoot and resolve complex cases, ensuring high levels of customer satisfaction.
Ensure clients receive the highest level of sales and operational customer service.

2.Advertiser Engagement:

Research and compile advertiser requirements, provide guidance on best practices, and apply technology and product knowledge to address business needs.
Drive product adoption and educate clients from basics to best practices.
Drive advertiser communications and technical issue resolution by providing guidance and optimization suggestions through inbound and outbound calls.

3.Sales and Revenue Generation:

Promote advertising opportunities on social media’s products based on process and procedure.
Execute structured multi-channel outreach (call, email, instant messaging) with approximately 80+ interactions daily.
Target predefined lists of clients or company-sourced prospects, including decision influencers and limited business decision-makers.
Deliver client-defined messaging for consistent and repeatable execution. Focus on single offerings specific to the target audience.
Identify high-value opportunities and encourage advertisers to increase investment in advertising using the client’s platforms.

4.Operational Excellence:

Improve internal efficiency and customer satisfaction by proactively identifying opportunities to optimize existing or new processes and tools.
Liaise with cross-functional teams on structuring and executing operational and strategic services and programs.
Analyze the performance of priority accounts and create optimization actions, including account up-selling, creative tips, and bidding/budget/targeting recommendations.

Job Type: Contract
Contract length: 12 months

Pay: RM2,800.00 - RM3,300.00 per month

Benefits:

Schedule:

Application Question(s):

Have you handled upselling, cross-selling, or meeting sales targets as part of your previous role? If yes, please indicate.
What is your current salary and expected salary for this role?
How soon can you join if you are selected?

Education:

Experience:

Work Location: In person

Simpan Mohon

Laporkan kerja

Customer Support Sales Executive

Sales & Customer Service Executive