Goals:
- Timely Response: Ensure all customer inquiries are addressed within the established response time of four hours.
- Customer Satisfaction: Provide accurate, helpful information to achieve high levels of customer satisfaction.
- Efficient Issue Resolution: Resolve customer issues promptly, minimizing escalations and repeat contacts.
Roles & Responsibilities:
- Inquiry Management:
- Monitor and respond to customer inquiries across multiple channels (e.g., social media, email, phone).
- Maintain professionalism and courtesy in all customer interactions.
- Timely Responses:
- Adhere to the targeted four-hour response time for all inquiries.
- Effectively prioritize and manage multiple inquiries simultaneously.
- Issue Resolution:
- Identify customer needs and provide accurate information or solutions.
- Escalate complex issues to the appropriate departments and ensure follow-up until resolution.
- Record Keeping:
- Accurately document all customer interactions, inquiries, complaints, and resolutions in the customer service database.
- Maintain confidentiality of customer information.
- Feedback and Improvement:
- Collect customer feedback and provide insights to the team for service improvement.
- Actively participate in training sessions to enhance product knowledge and customer service skills.
Job Types: Full-time, Fresh graduate
Pay: RM2,500.00 - RM3,000.00 per month
Benefits:
- Additional leave
- Dental insurance
- Health insurance
- Maternity leave
- Opportunities for promotion
- Vision insurance
- Work from home
Schedule:
- Day shift
- Early shift
- Monday to Friday
Ability to commute/relocate:
- Petaling Jaya: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):
- Rate your English speaking ability from 1 to 10
- What is your expected salary?
Education:
- Diploma/Advanced Diploma (Preferred)
Experience:
- Customer Service: 1 year (Preferred)
Language:
- Mandarin (Preferred)
- English (Preferred)
Work Location: In person
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