CUSTOMER SERVICE
A Customer Service Specialist role with CRM expertise is a great choice! This position could focus on managing client relationships through CRM systems, sending event updates, and building effective follow-up strategies to nurture client interest. The role could also involve refining communication techniques and using data insights to tailor interactions, making it a key position for customer engagement and retention.
Key Responsibilities:
Customer Service:
- Address customer inquiries and complaints via phone, email, or in-person.
- Provide accurate information about products, services, and company policies.
- Assist customers with their needs and ensure their satisfaction.
- Record and relay messages to appropriate personnel.
- Follow up on customer interactions and resolve issues promptly.
CRM Management
- Oversee the CRM system to ensure accurate and up-to-date customer information.
- Segment clients based on their interests, needs, and interaction history to tailor outreach.
- Track customer interactions and maintain detailed records of communication.
Email and Event Communication
- Prepare and schedule email announcements for upcoming events, property launches, and updates.
- Design and manage automated email sequences to keep clients engaged and informed.
- Analyze email engagement data to improve content, targeting, and timing of communication.
Client Follow-Up & Engagement
- Develop and implement follow-up strategies to nurture leads and engage clients until they show interest.
- Create customized follow-up plans based on client preferences and responses.
- Maintain ongoing communication with clients, responding to inquiries and providing support.
Customer Relationship Building
- Foster strong relationships by understanding client needs and offering tailored solutions.
- Conduct satisfaction follow-ups to gather feedback and improve the client experience.
- Resolve customer issues promptly and efficiently, providing exceptional service throughout.
Collaboration with Sales & Marketing Teams
- Work closely with the sales team to support lead conversion and share insights from customer interactions.
- Coordinate with the marketing team on campaigns, ensuring consistent messaging and timing for outreach.
- Provide feedback on client responses and trends to help shape future campaigns and events.
Data Tracking and Reporting
- Monitor and analyze CRM data to identify trends, high-potential leads, and areas for improvement.
- Generate regular reports on customer engagement and follow-up outcomes.
- Use data insights to optimize customer interaction strategies and improve engagement rates.
Continuous Improvement & Training
- Stay updated on CRM system improvements and industry best practices in customer service.
- Develop and document best practices for client engagement and follow-up.
- Train team members on CRM usage and effective customer engagement techniques.
Qualifications:
- Proficiency with CRM systems and email marketing tools.
- Strong communication skills and experience in customer service.
- Ability to analyze data and generate insights to improve client engagement.
- Detail-oriented and organized with a proactive approach to customer service.
- Previous experience in real estate, property management, or a related field is a plus.
Skills: Customer-focused mindset, attention to detail, time management, and teamwork.
Interested candidates should submit their resume and a cover letter outlining their relevant experience to https://wa.link/ackp9j. Please include "Customer Service Application" in the subject line.
PROPNEX MALAYSIA CHERAS wants you to be part of us! We look forward to welcoming a dedicated and proactive individual to our dynamic real estate team.
Job Type: Full-time
Pay: RM2,000.00 - RM2,600.00 per month
Experience:
- Administrative: 1 year (Required)
- Customer service: 2 years (Required)
Language:
- and Write Chinese (Required)
Work Location: In person
