About the Team:
This team is part of the Global Customer Service function, where it is at the heart of managing and balancing risk and reward for our global platform. We work closely with all our key stakeholders, such as Compliance, Product, Customer Service, Marketing, Finance, and Payment Operations to successfully launch various global products while understanding the associated risks and management strategies for business growth.About the Opportunity:
The successful candidate will have fraud & risk experience in a global environment, with proven track record of managing fraud risk operational teams. You’ll own the establishment of the fraud risk team in Kuala Lumpur, Malaysia, including recruitment, establishing fraud processes, policies, and procedures/guidelines. At your core, you’ll thrive in a fast-paced, collaborative, process-driven environment and be able to adapt and adjust plans on-the-fly. You must also have strong prioritization skills and willingness to roll up one's sleeves to get the job done. Most importantly, you’ll drive results and significantly support the growth and adoption of our products and features while building the fraud risk culture and risk management strategies.
What You’ll Be Doing:
- Monitor transactions and user behavior to identify and investigate suspicious activities both on and off the platform.
- Conduct on-chain analysis to track cryptocurrency flows and identify patterns associated with fraudulent behavior.
- Review customer transactions to identify fraudulent activities such as account take over, social engineering, friendly fraud, identity theft and similar acts/risks.
- Investigate chargebacks / fraud claims and provide analysis on loss trends. Analyze trading and behavioral patterns and report suspicious accounts to prevent losses and detect fraud.
- Analyze patterns and trends in fraudulent activities to improve fraud detection strategies, including examining blockchain data.
- Provide detailed reports on fraud activities, risk exposure, and preventive measures to senior management.
- Develop healthy partnerships with internal and external stakeholders to enhance investigative processes and minimize the company's risk; and prepare a comprehensive investigation report for all cases.
- Contact customers via phone and/or email to validate the transactions activities and account information.
- Participate in the continuous improvement of fraud prevention systems by staying updated with industry trends and technology advancements.
What We Look For In You:
- Minimum degree in accounting, finance, business administration, criminology, or other disciplines. A degree in Engineering or Computer Science is highly preferred.
- 2 - 4 years of relevant fraud investigation experience.
- Fraud detection/risk management experience in the crypto, banking, financial and/or fintech sector.
- Strong ability to find fraud patterns, trends, and possess critical thinking skills.
- Experience with different payment methods and platforms.
- Ability to learn new technology tools quickly.
- Willingly to work according to given shift schedule to support 24x7 operations.
- Good communication skills in both verbal and written for English, and it would be beneficial if proficient in Chinese (Mandarin) - especially for effective collaboration with counterparts in China.
- Experience in customer service is a plus.
Nice to Haves:
- You either are already or are eager to become an expert in the blockchain and will understand how speculators, traders, digital asset exchanges, blockchain money services businesses and financial institutions operate.
- Training/Experience in blockchain analytic tools (e.g.: Chainalysis).
- Experience working with teams across offices and time zones.
- Risk relevant Certification(CFE, FRM, CFA etc.) is preferred or equivalent.
- Nice to have knowledge of SQL, Python analytic tools.
Why Join Us?
- Competitive remuneration package (Basic Salary + Yearly Bonuses).
- Meal Allowance up to RM 500/month
- Monthly Team Building
- RM 2500 Benefits per annum (Training & Wellness)
- Convenient workplace (5 minutes walk from MRT TRX).
- Excellent prospects for growth and promotion - we provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed.
- Employee engagement, recognition and appreciation program.
- Multinational working environment - Advance your career by interacting with individuals from various backgrounds, cultures, and nations.