Job Title: Sales Manager
Location: Bukit Bintang
Department: Sales / Tour Operations
Job Type: Full-time
Role Overview
We are looking for an experienced and dynamic Sales Manager to oversee tour operations and drive business development across global travel destinations. This role is ideal for someone with a strong background in travel sales and operations, with the ability to build lasting client relationships and lead strategic growth initiatives in a competitive market.
Key Responsibilities
- Manage and execute tour operations in line with agent and customer requirements across worldwide destinations
- Drive new business development to expand the customer base and meet or exceed sales targets
- Build and maintain a robust client database by identifying new prospects and strengthening existing relationships
- Analyze market trends and competitor activity to provide insights and strategic recommendations to the Country Manager
- Develop destination marketing materials, emphasizing key selling points for clients and internal sales teams
- Promote and upsell new travel itineraries, activities, and destination experiences
- Conduct pre- and post-season reviews, providing actionable feedback for continuous improvement
- Evaluate proposed itineraries and service components to ensure feasibility, profitability, and margin optimization
- Represent the company in client meetings, presentations, and site inspections
- Proactively address and resolve service-related issues and client complaints
- Support management on special assignments or strategic projects as needed
Requirements
- Diploma or Degree in Tourism, Hospitality, Business, or a related field
- Minimum 7 years of proven sales experience in the travel or hotel industry, preferably with a DMC or travel agency
- Strong industry network within the travel agent community is a plus
- Demonstrated success in business development, client relationship management, and achieving sales targets
- In-depth knowledge of travel operations, processes, and destination management
- Experience working with multinational or foreign organizations is highly desirable
- Self-driven, mature, and capable of working independently in high-pressure environments
- Proficient in Microsoft Office (Excel, Word, PowerPoint)
- Excellent verbal and written communication skills in English
Join our team and take your travel career to new heights with a leading global company.
Job Types: Full-time, Permanent
Pay: RM8,500.00 - RM12,000.00 per month
Benefits:
- Additional leave
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Application Question(s):
- What is your notice period?
- How many years experience do you have under Sales?
- Kindly rate your Mandarin proficiency for the following areas on a scale of 1 (Poor) to 10 (Excellent):
Work Location: In person