FRONT DESK SUPERVISOR DUTIES AND RESPONSIBILITIES:
l Ensure Outstanding customer care at all times.
l Maintains a friendly, cheerful, and courteous demeanour at all times.
l Courteously and accurately answers inquiries from potential guests and accepts hotel reservations.
l Respond to telephone and in-person inquiries regarding reservations, hotel information, and guest concerns.
l Uses suggestive selling techniques to sell room nights, and increase occupancy and revenue.
l Supervise daily shift process ensuring all team members adhere to standard operating procedures.
l Ensure web site booking process is maintained up-to-date and functional.
l Attention to detail, able to maintain sustained level of concentration ensuring quality and a high level of accuracy is present at all times.
l Professionalism - regulates own behaviour, understanding the hotel culture and acts appropriately in the execution of duties.
l Train, direct the work of, resolve issues/problems, and coach and counsel the front desk team members to ensure a quality operation.
l Resolve customer issues, complaints, and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
l Decisiveness - proven consistency in making sound decisions sometimes in pressurized or time - sensitive environments and services.
l Initiative - demonstrates the tendency to contribute ideas and initiate new ways of working, show enthusiasm for project work and special assignments.
l Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.
l Performs other duties as assigned, requested, or deemed necessary by management.
l Ensure the Front office log book and the hotel log book are always updated and actioned upon.
l Ensures safety by following guest check-in and security procedures and reporting suspicious activity to security, manager, or MOD.
l Participate in hotel committees and task force assignments.
l Assist all departments in servicing the guests during high volume periods.
l Takes responsibility in the absence of the Front Office Executive
Qualifications:
· Diploma or Bachelor’s degree in hospitality management or related field preferred.
· 2-5 years of experience in housekeeping management, preferably in a hotel or resort environment.
· Strong leadership, communication, and interpersonal skills.
· Ability to work under pressure and meet deadlines.
· Excellent organizational and time-management skills.
· Ability to work a flexible schedule, including weekends and holidays.
Benefits :
· Joining Bonus
· Yearly bonus
· Meal Provided
· Free Parking
Job Type: Full-time
Pay: RM2,300.00 - RM2,500.00 per month
Benefits:
- Health insurance
- Maternity leave
- Meal provided
- Opportunities for promotion
- Professional development
Experience:
- front Office: 3 years (Required)
Work Location: In person