- Responsible and accountable, under the direction of the Assistant Front Office Manager & Duty Manager, for the efficient overall day-to-day operations of the hotel standard.
- To maintain the highest standard of guest service and satisfaction. The Front Office Supervisor is responsible to energize team spirit and motivation in all staff. They must also be fair and just in any staff disciplinary action required. The Front Office Supervisor is also expected to be a "hands-on" Manager.
- Has to be prepared to lend "hands-on" assistance if a hotel area/department becomes very busy. It must be emphasized that this "hands-on" assistance must be approached with the "hotel as a whole" in mind, and must not be detrimental to the efficient operations of other areas.
- As a representative of Management, the Front Office Supervisor will be called upon to deal with guest problems and/or complaints. In dealing with these situations, the Front Office Supervisor must ensure that they use tact and diplomacy and remain within the organizational policy in rectifying these situations.
- Responsible for receiving and escorting all VIP’s and ensuring that they feel comfortable and welcome on arrival to the hotel, in the condition of Duty Manager and/or Assistant Front Office Manager is absent.
- Responsible for the security control of all hotel guest’s key while on duty.
- Responsible for attending to, resolving or acting upon any alarms or security breaches that may occur while on duty.
- To ensure and oversee that the shift procedures/duties are completed on time and are procedurally correct.
- Ensures that computer reports are done as scheduled.
- Ensure room reconciliation report is diligently done daily
- Ensures that on-going pertinent/relevant logbook communication to other shifts is maintained.
Job Types: Full-time, Permanent
Pay: From RM2,300.00 per month
Benefits:
- Dental insurance
- Free parking
- Health insurance
- Maternity leave
- Meal allowance
- Meal provided
- Parental leave
- Professional development
Schedule:
- Rotational shift
Supplemental Pay:
- Yearly bonus
Ability to commute/relocate:
- Nusajaya: Reliably commute or planning to relocate before starting work (Required)
Education:
- Diploma/Advanced Diploma (Preferred)
Experience:
- Front Office: 2 years (Required)
- Guest Services: 2 years (Preferred)
Work Location: In person
Application Deadline: 08/24/2025
Expected Start Date: 08/25/2025