- Supervise and lead the front office team, including receptionists, concierge, and bell service staff.
- Oversee daily front desk operations to ensure efficient and courteous service.
- Manage guest check-in/check-out procedures and room assignments.
- Handle guest complaints and resolve issues promptly and professionally.
- Monitor staff performance and provide training, coaching, and feedback.
- Ensure compliance with hotel policies, procedures, and service standards.
- Coordinate with other departments to ensure smooth guest experiences.
- Manage front office schedules, rosters, and staffing levels.
- Maintain accurate records of reservations, room availability, and guest accounts.
- Prepare and submit front office reports to management.
Qualifications & Skills:
- Diploma or Degree in Hospitality Management or related field.
- Proven experience in a front office supervisory or managerial role.
- Strong leadership, communication, and interpersonal skills.
- Excellent problem-solving abilities and attention to detail.
- Proficient in hotel property management systems (PMS) and Microsoft Office.
- Able to work under pressure and in a fast-paced environment.
Job Type: Permanent
Pay: RM5,000.00 - RM7,000.00 per month
Benefits:
- Free parking
- Health insurance
- Meal allowance
- Meal provided
Work Location: In person