Job Title: Collections Officer (Mandarin Speaker Only)
Location: Petaling Jaya
Salary: RM3,000.00 - RM4,000.00 per month
Language Requirement: Fluent in Mandarin (spoken & written)
Job Responsibilities:
- Contact and follow up with customers to secure payment arrangements.
- Execute appropriate collections actions such as legal proceedings, restructuring plans, or settlements to recover debts and minimize credit losses.
- Collaborate with product teams and business units to align collection activities across the bank.
- Meet team productivity standards and achieve individual KPIs.
- Support ad-hoc projects and tasks assigned by your reporting manager.
Our Ideal Candidate:
- Minimum 2 years of experience in collections, or at least 1 year in customer service or sales.
- Familiar with banking products and internal processes.
- Strong understanding of digital banking technologies.
- Excellent communication, writing, and negotiation skills in Mandarin.
Job Type: Contract
Contract length: 12 months
Pay: RM3,000.00 - RM4,000.00 per month
Benefits:
- Opportunities for promotion
- Professional development
Schedule:
- Monday to Friday
Language:
- Mandarin (Preferred)
Work Location: In person