Customer Support Executive - Chinese Speaker

TG HOLDING
Kuala Lumpur, Kuala Lumpur
Sepenuh masa
2 hari yang lepas

Essential Roles and responsibilities:

  • Respond to client inquiries via email or chat in a timely and accurate manner.
  • Identifying demand of the customer and assisting clients in using particular features
  • Examine and report product flaws (for instance, by testing various scenarios or testing from the viewpoint of users).
  • Check in with clients to make sure their technical problems are fixed
  • Update our internal databases with details regarding technical problems and helpful client conversations
  • Keep track of client issues and get in touch to offer support.
  • Share new features and functionalities with customers.
  • Collect client feedback and communicate them to our product, sales, and marketing departments.

Qualifications:

  • Bachelor’s degree or High School Diploma
  • Exceptional Mandarin AND English language skills - both written and oral is Mandatory
  • Multi-tasking abilities & patience when handling challenging cases
  • Excellent communication and problem-solving skills
  • Experience using help desk software and remote support tools
  • Preferably 3-5 Years Experienced Employee specialized in Customer Service or equivalent.
  • Sales Experience will be considered as an advantage
  • Experience in the Forex/Crypto/CFD industry will be considered as an advantage
  • Flexible in shifting schedule
Mohon
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