Essential Roles and responsibilities:
- Respond to client inquiries via email or chat in a timely and accurate manner.
- Identifying demand of the customer and assisting clients in using particular features
- Examine and report product flaws (for instance, by testing various scenarios or testing from the viewpoint of users).
- Check in with clients to make sure their technical problems are fixed
- Update our internal databases with details regarding technical problems and helpful client conversations
- Keep track of client issues and get in touch to offer support.
- Share new features and functionalities with customers.
- Collect client feedback and communicate them to our product, sales, and marketing departments.
Qualifications:
- Bachelor’s degree or High School Diploma
- Exceptional Mandarin AND English language skills - both written and oral is Mandatory
- Multi-tasking abilities & patience when handling challenging cases
- Excellent communication and problem-solving skills
- Experience using help desk software and remote support tools
- Preferably 3-5 Years Experienced Employee specialized in Customer Service or equivalent.
- Sales Experience will be considered as an advantage
- Experience in the Forex/Crypto/CFD industry will be considered as an advantage
- Flexible in shifting schedule
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