*ROLE: - Customer Service Advisor - Mandarin Speaker*
Location: Cyberjaya, Malaysia
✅Salary: RM 4,500
✅ Language: Mandarin (At least 1 year Customer Service experience, GDS system experience will be added advantage )
✅ Joining date: ASAP
✅Work Hour: Rotation Shift
✅Education: SPM /Diploma/Degree
*✅Role & Responsibilties:*
* Take call and provide accurate answer to customer queries.
* Delivery excellent customer support & services and offering patient assistance at all times.
* Respond to customer’s inquiries over knowledge acquired through training (client product,
continuous improvement, and refresher courses).
* Deliver customers support & services effectively through active communications.
* Meet and exceed all key performance indicators set by the company and the client.
* Adhere to given works roster including but not limited to weekends, public holidays, split off and rest
day due to business requirement.
* Adhere to Call flow procedure & Processes as well as requirement of Quality Assurance.
* Abide to De-escalation processes that involving dissatisfied customer.
Job Type: Full-time
Pay: RM4,500.00 per month
Work Location: In person