Business Process Manager, PMO

Company Description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

Get to Know the Team

• Lead multiple process improvement projects with direct contact with senior executives in the organization.
• Participate in the shaping and implementation of an enterprise-wide Lean Sigma Continuous Improvement program.
• Facilitate quality and change management processes

Get to Know the Role

• You will be a customer champion, identifying needs, anticipating trends to achieve financial goals and customer satisfaction.
• You will be an operational architect, mapping and analysing business processes to streamline operations and boost efficiency, serving as the advisor for country level operational teams to unlock new levels of performance.
• You will be a strategic partner to the leadership team, identifying opportunities for improvement and business growth, developing comprehensive strategy, and integrating solutions and recommendations with existing programs to drive organizational success.
• You will report to the Head of PMO & Process and work onsite at Petaling Jaya office

The Critical Tasks You Will Perform

• You will lead lean action workout sessions with process stakeholders, collaborating with stakeholders to identify gaps, brainstorm solutions, and implement impactful action plans .
• You will conduct insightful process benchmarking exercises, setting new standards of excellence and driving continuous improvement.
• You will collect metrics and leverage data-driven insights to establish performance baselines, monitor performance, and identify and implement action plans to improve performance.
• You will bridge the gap between functional and technical solutions, ensuring seamless integration and maximizing productivity, by creating "to-be" target process maps and functional designs to improve team productivity.
• You will lead transformative large-scale projects to improve project delivery throughput, enhance process capability, and reduce cycle time
• You will collaborate directly with internal process owners, Team Leads, and project teams to foster a culture of continuous improvement and achieve outstanding results.

Qualifications

What Essential Skills You Will Need

• You have a 5 years of experience in Project Management working with across multiple departments team members.
• You have Project Management (PMP) experience OR a Six Sigma Black Belt Certified
• You have exposure to strategic problem solving and root cause analysis methodologies preferably in a customer service organization, business operations.
• You have passion in driving continuous improvement.
• You have experienced in process flow documentation and literature. ISO certification will be an advantage.

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For At Grab

We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.