Job Description

POSITION GENERAL SUMMARY

To perform operation & maintenance task to :-

ESSENTIAL POSITION FUNCTIONS

To deal directly with customer either by telephone, electronically or face to face.
To respond promptly to customer inquiries.
To handle and resolve customer complaints.
To obtain and evaluate all relevant information to handle service inquires.
To record details of actions taken in smart system.
Manage administration in her shift.
Communicate and coordinate with Technical Officer/Internal Department.
Follow up on customer interactions
Provide feedback on the efficiency of the customer service process
Any other duties that may be assigned by the immediate superior or management representative.

Key Challenges

Respond the complaint within 10 minutes
Listening skills
Problem analysis and problem-solving
Data collection and ordering
Customer Service Orientation
Language proficiency in Bahasa Malaysia and English
Self motivated with a positive attitude to work, willingness to learn , share, stress tolerance, Initiative, adaptability and take instructions,
Good interpersonal skill to communicate with various client
Able to work under minimum supervision

10. Willing to work on normal hours
11. Computer literate

MCE / SPM with requirement of :-
- Bahasa Malaysia – Credit
- Bahasa English – Pass
- Mathematic - Pass

EXTERNAL

SPM with Credit in Bahasa Malaysia and Pass in English and Mathematics with at least some 1 year experience in Administrative tasks.

Job Segment: Operations Manager, Bank, Banking, Facilities, Operations, Finance, Customer Service