Company Overview:
Nurulagie Family Sdn Bhd is a company specializing in the sale of Baby Cakoi food products and catering services. Currently, we operate as HQ in Melaka, providing quality food products. In addition, we offer licensing packages and have established more than ten stall outlets in Melaka (8 outlet) , Kedah (4 outlet), Pulau Pinang, Perak (5 outlet) , KL , Putrajaya, Selangor (10 outlet), Pahang (2 outlet), Negeri Sembilan (3 outlet) Kuala Terengganu, Kelantan, Johor (11 outlet) and the new outlet in Sarawak.
Job Summary:
We are looking for a versatile and detail-oriented individual to handle operation and administrative support within our food & beverage business. This role requires a dynamic person who can balance customer engagement with operational efficiency and accurate documentation. You will play a key role in ensuring smooth daily operations and exceptional service delivery.
Key Responsibilities:
Kitchen Crew
- Customer Service: Create a welcoming and friendly environment for our customers. Greet and assist customers with their orders, providing recommendations and answering any inquiries. Ensure prompt and efficient service, consistently delivering exceptional customer experiences.
- Food Preparation: Prepare main ingredients to make cakoi and dip sauce , following SOP and maintaining high-quality standards. This includes handling ingredients and ensuring proper presentation for maximum visual appeal.
- Cashiering and Order Management: Operate the cash register, accurately process transactions, and handle cash in accordance with company policies. Efficiently manage customer orders, ensuring accuracy and timely delivery of snacks.
- Maintaining Cleanliness: Maintain a clean and organized snack shop, including workstations, display areas, and dining areas. Follow proper food handling and safety protocols to ensure a hygienic environment.
- Team Collaboration: Work collaboratively with other Kitchen Crew Members and support team members to ensure smooth operations. Assist in restocking inventory, monitoring supplies, and contributing to a positive team atmosphere.
- Promoting Upselling Opportunities: Actively engage with customers to highlight additional snack options, promotions, and special offers. Upsell and recommend add-ons to enhance customers' dessert experience.
Administrative Support (Approx. 30%)
- Perform day-to-day administrative tasks including data entry, filing, and record keeping.
- Prepare and process sales orders, purchase orders, delivery notes, and invoices.
- Assist with documentation for licensing, product registration, and food safety compliance.
- Maintain updated records of customers, suppliers, and inventory.
- Coordinate internal meetings, manage office supplies, and support HR or finance with basic documentation (e.g., claims, petty cash, leave records).
Requirements:
- STPM/Diploma/Certificate/Degree.
- Must be able to work overtime/weekend/public holiday
- Proficient in Microsoft Office.
- Strong multitasking and communication skills; attention to detail is key.
- Able to work independently and adapt in a fast-paced team environment.
- [Optional: Possess a valid driving license.]
Employee Benefits:
- Kumpulan Wang Simpanan Pekerja (KWSP)
- Perkeso (SOCSO)
- Employee Insurance Scheme (EIS)
- Training Provided
- Career Growth Opportunities
- Professional Development
To apply, please submit your resume and a brief cover letter highlighting your relevant experience and why you are interested in joining our team. Only shortlisted candidates will be contacted for an interview. For questions, contact us 06-289 9219 (Afiqah) or you can email us at nurulagiefamily@gmail.com. We look forward to welcoming you to the Baby Cakoi Family and sharing the joy of delightful food with our customers!
Job Type: Full-time
Pay: From RM1,700.00 per month
Work Location: In person