At Easy Europe, we craft handmade journeys for travelers who expect the best. Our focus is on operational excellence, personalized service, and creating WOW moments.
We believe that travel changes lives — and that every detail matters.
If you are passionate about delivering exceptional customer experiences with focus, responsibility, and excellence, you’ll find your place with us.
- Customer Consultation:
Understand client needs deeply through structured conversations and customized trip planning.
- Sales Achievement:
Proactively close bookings while maintaining premium service standards; meet and exceed monthly and quarterly sales targets.
- Operational Consistency:
Prepare accurate quotations, confirmations, and payment documents, ensuring full alignment with company process and service excellence.
- Customer Experience Management:
Serve as the primary point of contact from inquiry to post-trip feedback, ensuring harmony throughout the customer journey.
- Team Collaboration:
Coordinate effectively with Marketing, Operations, and procurement to ensure seamless handovers.
- Continuous Improvement:
Identify opportunities to improve the customer experience, share feedback, and drive positive change internally.
We’re Looking For Someone Who:
- Has strong communication skills with customers — clear and persuasive
- Is customer-centric and driven by the satisfaction of creating amazing experiences.
- Brings focus, consistency, and responsibility into every task.
- Thrives on achieving goals and maximizing performance with pride.
- Is analytical and thoughtful, balancing customer dreams with operational realities.
- Works well in structured environments with high personal standards.
- Is energized by making a meaningful impact on customers’ lives (Significance strength).
- Can arrange and prioritize tasks logically to meet deadlines smoothly.
Why Join Easy Europe?
- A customer-centric, structured, and achievement-driven environment.
- Clear career paths with recognition for true performance and impact.
- A passionate, focused team where consistency and excellence are respected and rewarded.
- Opportunities to grow your skills, sales achievements, and professional significance.
Job Type: Full-time
Pay: RM3,000.00 - RM4,000.00 per month
Benefits:
- Opportunities for promotion
- Professional development
Schedule:
- Day shift
Supplemental Pay:
- Performance bonus
Application Question(s):
- Can you work in office (located at Solaris Mont Kiara)?
- Do you posses own vehicle to commute for work?
Education:
- Diploma/Advanced Diploma (Preferred)
Experience:
- travel agency: 1 year (Preferred)
- customer service / customer support: 1 year (Preferred)
Language:
- English (Preferred)
- Mandarin (Preferred)
- any dialect (Hokkien, Cantonese, Hakka etc) (Preferred)
