Job Description
- Deliver support to dealers and customers by offering guidance, troubleshooting, and consultation on software products through phone, email, and remote sessions.
- Maintain detailed records of all activities, including inquiries, issues, customer feedback, and the solutions provided.
- Continuously follow up on unresolved tasks internally and externally to ensure all customer inquiries are properly addressed.
- Demonstrate the ability to work effectively both independently and as part of a team.
- Perform additional tasks as assigned by team leaders when necessary.
Job Requirements
- Diploma or Degree qualification
- Proficient in both English and Bahasa Malaysia.
- Fluency in Mandarin is a plus, as the role involves interaction with Mandarin-speaking clients.
- Customer-oriented with a patient and service-driven attitude.
- Experience or familiarity with accounting systems or software support is an advantage.
- Open to fresh graduates—encouraged to apply.
Additional Information
- Fixed office working hours Monday - Friday | 9am - 6pm
- Parking Subsidy
- Full-stocked fridge and pantry: coffee, tea, biscuits and etc.
- Medical, Dental and Optical benefits, Hospitalization & Surgical Insurance and Group Personal Scheme.
- Training and guidance provided
- Smart casual working attire
Job Type: Full-time
Pay: RM3,000.00 - RM4,500.00 per month
Benefits:
- Opportunities for promotion
- Professional development
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Ara Damansara: Reliably commute or planning to relocate before starting work (Required)
Experience:
- technical support: 1 year (Preferred)
Language:
- Mandarin (Required)
Work Location: In person
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