Technical Support Advisor – Security and Compliance

Possess deep technical expertise in at least one technical specialty and can solve complex technical problems through sound, creative troubleshooting. You will also need to be able to examine possible workarounds and escalations as required.
Manage enquiries from tickets, emails, inbound calls
Experience in the enterprise customer arena
Face-to-face customer engagement skills
Troubleshooting knowledge & skills
Good understanding of ITIL/Service Management
Passion for new innovative technology and drive customer transformation
Ability to deliver presentations and discuss complimentary products at a solutions level
Ability to handle customer critical issues and work in difficult situations

Specific job responsibilities

Managing cloud protection and sensitive data
Ensuring notifications are enabled using window defender (e.g Shopee website will be blocked during working hours, if an email looks suspicious, blocking certain emails from certain company/party)

Mandatory Skillsets:

Understanding of Azure Cloud as well as Windows Server OS (Server 2008/R2, Server 2012/R2, Server 2016, Server 2019)
Understanding of Endpoints and Clients OS (Win 7, Win 8, Win 10)
Active directory knowledge (Entra ID)
Understanding of basic troubleshooting and diagnostic tools like event viewer, Task manager and command line tools
Working Knowledge on DNS , DHCP and basic TCP/IP communication
Able to speak, read and write Mandarin to support China/Taiwan market

Job Type: Permanent

Pay: From RM5,000.00 per month

Benefits:

Schedule:

Supplemental Pay:

Education:

Experience:

Language:

Location:

Work Location: In person

Application Deadline: 06/13/2025
Expected Start Date: 06/13/2025

Simpan Mohon

Laporkan kerja

Technical Support Advisor - Security & Compliance - Malaysian - Mandarin Speaker

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