Technical Support Advisor – Intune

Possess deep technical expertise in at least one technical specialty and can solve complex technical problems through sound, creative troubleshooting. You will also need to be able to examine possible workarounds and escalations as required.
Manage enquiries from tickets, emails, inbound calls
Experience in the enterprise customer arena
Face-to-face customer engagement skills
Troubleshooting knowledge & skills
Good understanding of ITIL/Service Management
Passion for new innovative technology and drive customer transformation
Ability to deliver presentations and discuss complimentary products at a solutions level
Ability to handle customer critical issues and work in difficult situations

Specific job responsibilities

Managing the different devices that access organization resources
Manages user access to organizational resources and simplifies app and device management across your many devices, including mobile devices, desktop computers, and virtual endpoints

Mandatory Skillsets:

Basic knowledge of MDM, MAM. Azure AD
Understanding Windows Server/Clients. Android, IOS
Knowledge of Active Directory (Entra ID), Autopilot
Understanding of basic troubleshooting and diagnostic tools like EventViewer, Task manager and command line tools
Basic Knowledge and understanding on DNS , DHCP and basic TCP/IP communication
Able to speak, read and write Mandarin to support China/Taiwan market

Job Types: Full-time, Permanent

Pay: From RM5,000.00 per month

Benefits:

Schedule:

Supplemental Pay:

Education:

Experience:

Language:

Location:

Work Location: In person

Application Deadline: 06/13/2025
Expected Start Date: 06/13/2025

Simpan Mohon

Laporkan kerja

Technical Support Advisor - Intune - Malaysian only - Mandarin Speaker

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