Key Objective
- The position and role shall deliver related services to agents within set standards and service level.
- Compliance with prevailing Insurance Act 1996, Financial Services Act 2013, PIAM, Bank Negara guidelines and Chubb policies and procedures is expected.
Major duties and responsibilities
- Provide response to relevant requests and enquiries from Agents through all channels of communications (telephone, video calls/ conference, email, mails, facsimile etc.) in a professional and prompt manner as best possible at first instance.
- Liaise with other department(s) and unit(s) as necessary to enable accurate advice and solution be provided as part of the requests or enquiries coming through from Agents
- Ensure requests and enquiries handled are followed through to desired completion
- Eliminate call backs by ensuring the Agents are properly informed of next actions and expected results at first contact
- Utilize necessary systems and all available references in day-to-day work to achieve standards and service level set
Skills
- Knowledge in usage of Microsoft Outlook, Microsoft Word and Web Conferencing.
- Fluent in English & Bahasa communication (written and spoken). Ability to speak in Mandarin or Tamil is an advantage.
- Result oriented, execution focused, adaptable, has initiative and fairly independent.
Experience
- At least 2 years’ experience in general insurance, financial industry related or call center environment
- Dealt with inter-department and multiple stakeholders as part of work.
Qualifications
- Minimum SPM
- Diploma or Certifications relating to Insurance, Business, Marketing or Communications preferred.
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