About Us
RedRadar International is a recruitment agency based in Kota Damansara, Petaling Jaya. Since 2012, we’ve helped over 5,000 candidates secure their dream jobs with companies that truly value their talent.
We specialize in connecting the right people with the right opportunities — and we’ll support you every step of the way, from application to offer. At RedRadar, you’re not just a resume — you’re a person with potential.
Visit us: www.redradarinternational.com
Job Description & Job Details
Position: Sales Cum Customer Service
Salary: RM2,000 - RM2,500
Working Days: Monday to Friday
Working Hours: 8.00AM - 5.00PM
Location: NO:113A-2, Jalan Prima SG 4, Prima Seri Gombak, 68100 Batu Caves, Selangor
Job Description:
1.SALES REPRESENTATIVE DUTIES:
- Database Management: Maintain and update customer databases.
- Sales Copywriting: Create compelling sales copy to attract and retain customers.
- Sales Targets: Achieve agreed-upon sales targets and outcomes within the schedule.
- Metrics Tracking: Monitor and report on key performance indicators (MST: 4/daily, PTP: 8/daily).
- Lead Generation: Reach out to customer leads through cold calling (80 calls/day).
- Team Coordination: Coordinate sales efforts with team members, other departments, and affiliates.
- Relationship Management: Establish, develop, and maintain positive business and customer relationships.
- Continuous Improvement: Continuously improve through feedback.
- Sales Online (Live) & Offline (Event)
2.CUSTOMER SERVICE DUTIES:
- Handle customer inquiries through various channels (phone, email, live chat) promptly and professionally.
- Resolve customer issues efficiently, ensuring high levels of customer satisfaction.
- Maintain accurate records of customer interactions and transactions.
- Recommendations: Recommend potential products or services to management by collecting customer information and analyzing customer needs.
- Team Contribution: Contribute to the team effort by accomplishing related results as needed.
3.CROSS -FUNCTIONAL COLLABORATION:
- Work closely with other departments (e.g., Marketing, Operations & Event, Finance & Account, HR) as needed to best position the company and also to address customer needs comprehensively.
4.ADMINISTRATIVE SUPPORT:
- Assist in the preparation of sales reports and customer feedback analysis.
- Support the sales team with administrative tasks as needed.
5.REPORTS SUBMISSION
- Responsible for the own planning and execution of work related to the submission of reports (daily, weekly, monthly, and annually).
6.CONTINUOUS IMPROVEMENT:
- Stay updated on product knowledge and industry trends.
- Participate in training sessions to enhance skills and knowledge.
Job Types: Full-time, Permanent, Fresh graduate
Pay: RM2,000.00 - RM2,500.00 per month
Schedule:
- Monday to Friday
Supplemental Pay:
- Commission pay
Education:
- Diploma/Advanced Diploma (Preferred)
Experience:
- Sales: 1 year (Preferred)
Work Location: On the road