Pre-Opening Phase Responsibilities
- Assist the sales team in preparing proposals, quotations, contracts, and presentations.
- Coordinate schedules for pre-opening sales calls, roadshows, and promotional campaigns.
- Maintain the client database, ensuring all contact details and sales activities are accurately recorded.
- Support the MarCom team in preparing sales materials and collaterals for the hotel’s launch.
- Help in setting up Standard Operating Procedures (SOPs) and documentation for the sales department.
- Manage incoming calls, emails, and inquiries from potential clients in a professional and timely manner.
- Provide administrative assistance in organizing sales meetings, taking minutes, and preparing reports.
- Ensure smooth communication flow between the sales team and other departments (Front Office, Banquet, Kitchen, etc.) during the pre-opening.
- Assist with follow-up calls and correspondence to secure pre-opening bookings.
- Perform any other duties assigned to support the success of the hotel’s opening.
Post-Opening Phase Responsibilities
- Provide day-to-day administrative and sales support to the Sales Executives and Managers.
- Prepare and issue contracts, agreements, and invoices accurately and on time.
- Handle client inquiries, follow up on leads, and ensure smooth communication with prospective and existing clients.
- Coordinate client site inspections, meetings, and event arrangements with relevant departments.
- Update and maintain the sales system with accurate records of accounts, leads, and revenue.
- Track and report on sales activities, pipeline progress, and booking status.
- Assist in organizing and supporting trade shows, exhibitions, and client networking events.
- Ensure timely responses to clients to maintain strong relationships and satisfaction.
- Support cross-selling and upselling efforts to maximize revenue opportunities.
- Perform any other administrative or sales-related tasks assigned by management.
Job Type: Full-time
Pay: RM2,300.00 - RM2,500.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Maternity leave
- Meal provided
- Opportunities for promotion
- Parental leave
- Professional development
Ability to commute/relocate:
- Kuala Lumpur: Reliably commute or planning to relocate before starting work (Required)
Education:
- Bachelor's (Required)
Experience:
- Sales: 3 years (Required)
Language:
- English (Required)
Work Location: In person
Expected Start Date: 10/01/2025
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