Quality Assurance (QA) Manager

Department: Technology – Quality Assurance

Reporting To: EVP, Technology

Type: Full-Time

Job Summary

We are seeking an experienced QA Manager with a strong background in the fintech industry and proven expertise in test automation to lead and scale our quality assurance function. The ideal candidate will have experience managing QA teams in fast-paced environments, driving automation strategies, and ensuring high product quality across multiple systems including APIs and web platforms.

Role and responsibilities

• Lead and mentor a team of QA engineers across manual and automated testing.
• Define, implement, and evolve the overall QA strategy, ensuring alignment with business and regulatory goals.
• Drive adoption of test automation frameworks (e.g., Selenium, Cypress, Playwright, etc.) across backend (API), frontend (web/mobile), and database layers.
• Collaborate with Product, Engineering, DevOps, and Compliance teams to ensure quality is embedded throughout the SDLC.
• Establish test plans, test cases, test scripts, and traceability matrices.
• Ensure robust regression testing, performance testing, security testing, and compliance validation, particularly in the context of financial and regulatory standards.
• Oversee defect triage and resolution, ensuring root cause analysis and preventive actions are conducted.
• Report key QA metrics (test coverage, defect leakage, automation coverage, etc.) and continuously improve test practices.
• Participate in release management and production validation processes.
• Support internal and external audits related to software quality and compliance (e.g., PCI DSS, ISO 27001, BNM RMIT, etc.).

Qualifications and requirements

• Bachelor's degree in Computer Science, Engineering, or related field.
• Atleast 2 years in a managerial or lead role.
• Strong understanding of QA processes, SDLC, and test methodologies in agile and CI/CD environments.
• Hands-on experience with test automation tools (e.g., Selenium, Cypress, Postman, JMeter, Karate).
• Proven experience in a fintech environment (e.g., payments, banking, remittance, digital wallets, compliance systems).
• Familiarity with RESTful APIs, SQL queries, and cloud environments (Azure, AWS, or GCP).
• Experience integrating automated tests in CI/CD pipelines (e.g., using GitHub Actions, Azure DevOps, Jenkins).

Added advantage:

• Knowledge of regulatory frameworks such as PCI DSS, BNM RMIT, MAS TRM, or GDPR.

• Familiarity with performance testing tools and security testing practices.

• ISTQB or other QA certifications.