Are you an organized, customer-focused professional looking to grow your career in operations?
We are a growing company in the telecommunications and IT services industry. As we expand, we are looking for a proactive and reliable Operations Executive to manage our daily branch activities, support customers, and ensure smooth operational flow.
Location: Puchong (On-site)
What You’ll Be Doing:
- Manage and oversee daily branch operations to ensure smooth service delivery.
- Handle customer inquiries, feedback, and complaints in a professional and timely manner.
- Support service provisioning, activation, and basic troubleshooting for customers.
- Monitor systems and respond to technical or service-related issues to meet service levels (SLAs).
- Manage SIM card inventory, stock movement, and sales in/out processes.
- Work closely with other departments to resolve internal and cross-functional issues.
- Assist in creating, updating, and enforcing standard operating procedures (SOPs).
- Keep accurate records of operations, customer interactions, and system logs.
- Prepare basic performance reports and contribute ideas for operational improvements.
What We’re Looking For:
- Minimum 1 year of experience in operations, administration, telco, or customer service.
- Able to work independently, detail-oriented, organized, and process-driven.
- Strong problem-solving skills and confident in customer handling.
- Must be fluent in Bahasa Melayu (spoken & written) for daily customer interaction.
- Positive attitude with the potential and interest to grow into a leadership role.
Why Join Us?
- Flexible Working Arrangement
- Competitive Salary + Benefits
- Medical Benefits – Medical, dental, optical, and specialist claims.
- Work-Life Balance – Company treats, sports activities & festive celebrations.
- Most important, Rewards & Recognition – BONUS!
Ready to take the next step in your career? Apply now & join us and make an impact from day one!
Job Types: Full-time, Permanent
Pay: RM4,000.00 - RM5,000.00 per month
Benefits:
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Schedule:
- Monday to Friday
Supplemental Pay:
- Yearly bonus
Work Location: In person
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