Job Description
Key Responsibilities
Daily Operations Management
- Ensure the outlet's daily operations run efficiently and without disruptions.
- Take proactive steps to resolve operational challenges and address customer service issues while maintaining high service standards.
- Consistently monitor inventory levels and manage restocking to maintain optimal stock without excess ordering.
Staff Management
- Lead and supervise outlet staff, ensuring their performance meets operational expectations.
- Prepare and manage work schedules to ensure adequate manpower for each shift.
- Conduct training and coaching sessions to foster team spirit and improve individual and team performance.
Customer Service
- Ensure a high level of customer service is delivered consistently across the outlet.
- Respond to customer complaints or feedback promptly and professionally to ensure customer satisfaction and loyalty.
Sales & Productivity Management
- Work closely with the team to achieve sales goals and enhance overall outlet productivity.
- Track daily sales performance and generate reports for management review.
- Analyze sales patterns and provide recommendations for improvement.
Compliance & Safety
- Ensure that all staff adhere to company SOPs and safety procedures at all times.
- Uphold strict standards of cleanliness, hygiene, and workplace safety.
Requirements
- Minimum Diploma in Business Administration, Retail Management, or a related field.
- At least 2–3 years of supervisory experience, preferably in retail or food & beverage.
- Strong leadership abilities with the capacity to motivate and lead a team.
- Excellent interpersonal and communication skills.
- Able to work independently and manage outlet operations with minimal supervision.
- Strong problem-solving skills and the ability to make quick decisions under pressure.
- Proficient in Microsoft Office and basic knowledge of POS systems.
- Willing to work shifts, including weekends and public holidays.
- Results-driven with a strong focus on delivering customer satisfaction.
Job Types: Full-time, Permanent
Pay: RM2,000.00 - RM2,500.00 per month
Benefits:
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Schedule:
- Day shift
- Monday to Friday
- Weekend jobs
Supplemental Pay:
- Attendance bonus
- Overtime pay
- Yearly bonus
Education:
- STM/STPM (Preferred)
Experience:
- Supervising: 1 year (Preferred)
Work Location: In person
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