Key Responsibilities:
- Lead and supervise daily store operations to ensure smooth performance, including opening and closing procedures, team coordination, and workflow management to maintain an efficient retail environment.
- Drive sales and achieve monthly targets and KPIs by implementing effective sales strategies, monitoring team performance, and ensuring high levels of customer engagement.
- Manage inventory, product display, and stock replenishment to ensure optimal stock levels, minimize stockouts, and maintain visually appealing displays that align with brand standards.
- Train, guide, and motivate the beauty consultant team to improve product knowledge, boost confidence in selling techniques, and ensure a consistent and professional customer experience.
- Ensure excellent customer service standards are maintained at all times by promoting a customer-first culture and addressing service issues promptly and professionally.
- Handle customer feedback and resolve complaints professionally, ensuring all concerns are managed efficiently to maintain customer satisfaction and brand loyalty.
- Prepare sales reports and assist with promotional activities, including sales analysis, campaign planning, and execution of in-store promotions or product launches.
- Maintain store cleanliness, visual merchandising, and overall brand image by ensuring the store environment is tidy, organized, and visually aligned with marketing and branding guidelines.
Knowledge and Skill Requirements:
1. Language Proficiency:
- Must be able to communicate fluently in English and Chinese
- (Preferably Chinese-speaking to serve China tourists and majority Chinese-speaking customers)
2. Background Experience:
- Skincare or beauty industry experience is essential
- Strong sales-oriented mindset with proven ability to hit targets
- Retail experience is a plus
3. Personality & Appearance:
- Well-groomed, presentable, and professional appearance
- Excellent customer service attitude and interpersonal skills
- Comfortable working in a fast-paced retail environment
4. Digital & Social Skills:
- Basic knowledge of social media posting (e.g. Instagram Stories, TikTok, or Facebook)
- Comfortable with product demonstrations via photos or short videos
5. Work Environment:
- Must be able to stand long hours, work on weekends and public holidays
Benefit:
- Basic + Commission
- EPF + SOCSO
- Travel Allowance
- Grooming Allowance
- Medical Leave
Job Type: Full-time
Pay: From RM7,000.00 per month
Language:
- fluently in English and Chinese (Required)
Work Location: In person
Laporkan kerja