Company Description
Roland Berger is one of the world's leading strategy consultancies with a wide-ranging service portfolio for all relevant industries and business functions. Founded in 1967, Roland Berger is headquartered in Munich, Germany. Renowned for its expertise in transformation, and innovation across all industries and performance improvement, the consultancy has set itself the goal of embedding sustainability in all its projects. Roland Berger revenues stood at more than EUR one billion in 2023.
Job Description
We are seeking a motivated and customer-focused IT Specialist (1 year contract-based) to join our team. The ideal candidate will be the first point of contact for all IT-related issues. This position requires an individual who can provide prompt and effective support, ensuring minimal disruption to our operations.
Responsibilities
- Serve as the initial point of contact for employees seeking technical assistance via chat, email or phone.
- Diagnose and resolve basic technical issues, providing step-by-step instructions to guide users through solutions.
- Perform remote troubleshooting through diagnostic techniques and relevant questions.
- Escalate complex technical issues to higher-level support teams as necessary.
- Keep record of problems and their resolution by maintaining technical documentation and service catalog on installation of software, configuration of hardware and problem troubleshooting.
- Assist in the setup, configuration, and maintenance of computer systems and peripherals.
- Support users with software installation, email configuration, and other IT-related tasks.
- Provide basic training and guidance to users to improve their understanding of IT systems.
- Participate in ongoing training and development sessions to enhance technical skills and knowledge.
- Provide needed information on IT products or services that are based on Global IT processes.
- Provide IT Support to offices based in SEA in accordance with the timezone.
Qualifications
- High school diploma or equivalent; additional IT certifications are an advantage.
- At least 1 year of working experience in a customer service or technical support role preferred.
- Good understanding of computer systems, mobile devices, and other tech products.
- Excellent communication skills and ability to explain technical concepts in simple terms.
- Fluency in speaking and writing English and a local language.
- Strong problem-solving skills and attention to detail.
- Ability to work independently and manage time effectively.
- Candidate ideally must be agile and has a positive attitude.
- Team and service oriented.
- Good interpersonal skills as well as the ability to interact effectively with all levels of staff and external stakeholders.
- 1 year contract-based position
Additional Information
What We Offer:
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- Dynamic, collaborative and supportive work environment.
