- Handle check-in and check-out.
- Ensure the ID or Passport of each arrival guest was scan into the system and transferred to Opera System.
- Is responsible for ensuring all guests are offered a faultless and speedy check-in, with the emphasis being that all guests are pre-registered and checked-in, in their respective rooms.
- Should assist and help when groups, incentive bookings, VIPs special guests or banquet guests arrive. Must ensure all facilities are ready, to check on details of the arrangements and liaise with Duty Manager, and Front Office Manager to meet guests if necessary.
- Ensures that room rates, which have been updated by reservations, are followed.
- Handle guest complaint.
- To check and be aware of guest’s request and preferences through Guest Profile prior guest’s arrival.
- Facilitate multiskilling within the department.
Qualifications
- Certificate or diploma in hotel management is preferred
- Good communication skills (verbal and listening and writing)
Experience
- Candidates with customer service experience are preferred
- Able to perform shift works
Job Type: Full-time
Pay: From RM2,300.00 per month
Benefits:
- Health insurance
- Meal provided
- Opportunities for promotion
- Professional development
Work Location: In person
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