Food Delivery Customer Service Call Centre Agent

Customer Service Call Centre Agent

• *(Cantonese+English+Mandarin Speaker for HongKong market)
• Start Date: 23rd July (Wednesday)

Job Details:

• Position: Call Centre Agent (CS Partner Service – Food Delivery)
• Work Location: Menara Public Bank 2, Raja Chulan
• Working Hours: 24/7 Rotational Shifts (Night shifts included)

Remuneration Package:

• Basic Salary: RM3,200
• +Language Allowance: RM200 (Cantonese)
• +Travelling Allowance: RM300
• +KPI Incentive: RM300
• +Perfect Attendance Allowance: RM200
• +Night Shift Bonus: Additional RM15/night

Key Responsibilities:

• - Respond to customer inquiries via phone, email & live chat (only when required).
• - Handle complaints professionally and ensure customer satisfaction.
• - Escalate complex issues to the relevant teams.
• - Maintain accurate records in the CRM system.
• - Meet performance targets (response time, customer satisfaction, etc.).

Requirements:

• - Education: SPM/Diploma or above (any field).
• - Experience: 6 months in call centre (preferred), but FRESH GRADS are welcomed
• - Languages: Fluent in Cantonese, Mandarin & English (spoken & written).
• - Soft Skills: Problem-solving, calm under pressure, detail-oriented.

Job Types: Full-time, Permanent, Fresh graduate

Pay: RM3,200.00 - RM4,400.00 per month

Application Question(s):

• Are you comfortable to work 24*7 for customer service role. (5 days works 9 hours per day)?

Language:

• Cantonese (Required)
• English (Required)
• Mandarin (Required)

Work Location: In person

Expected Start Date: 07/23/2025