Title: DRSC - APAC Region – AP Technology (based in KL) – Cloud & Infrastructure Operations Engineer
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We believe we have a responsibility to be a force for good, and WorldImpact is our portfolio of initiatives focused on making a tangible impact on society’s biggest challenges and creating a better future. We strive to advise clients on how to deliver purpose-led growth and embed more equitable, inclusive as well as sustainable business practices.
Hence, we seek talented individuals driven to excel and innovate, working together to achieve our shared goals.
We are committed to creating positive work experiences that foster a culture of respect and inclusion, where diverse perspectives are celebrated, and everyone is recognised for their contributions.
Ready to unleash your potential with us? Join the winning team now!
Work you’ll do
The Cloud/Infrastructure Engineer will be responsible for providing operational support for all activities related to the public cloud and infrastructure on the x86 platform architecture including Linux for all types of servers and operating systems for Deloitte APAC
The candidate will be responsible for managing the relevant systems operationally, ensuring compliance to Deloitte global standards, and supporting troubleshooting and resolution of infrastructure-related problems. The candidate must be able to think out of the box to explore new ways of working to improve the operation of end-to-end infrastructure in the region.
A successful candidate for this position must understand thoroughly how to leverage cloud and infrastructure technology with hands-on technical experience including excellent technical skills in Linux (SUSE, RHEL, AM2) and knowledge/understanding of core network, security, database and application for concepts. The candidate should be well organized, able to work independently, and have strong verbal and written communication skills.
Your role as a leader
At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We connect our purpose and shared values to identify issues as well as to make an impact that matters to our clients, people and the communities. Additionally, Senior Analysts across our Firm are expected to:
- Demonstrate a strong commitment to personal learning and development.
- Understand how our daily work contributes to the priorities of the team and business.
- Understand the set expectations and demonstrate accountability in keeping personal performance on track.
- Actively focus on developing effective communications and relationship-building skills with stakeholders, clients and team.
- Demonstrate an appreciation for working with others.
- Understand what is fundamental to Deloitte’s success as a business.
- Demonstrate integrity and an awareness of strengths, differences, and personal impact.
- Develop their understanding of Deloitte and offer a fresh perspective.
Key Responsibilities
- Responsible for provisioning, configuring, and maintaining all servers (upgrades and patching) including application software (with support from specialist SME’s – e.g. SAP BASIS team members)
- Responsible for working with the network team to maintain the health of the network and servers and ensure an optimized environment.
- Ensure infrastructure and associated solutions/services comply with Deloitte Global Standard (i.e. Global Technology Operating Model (GTOM) including Cyber/SSDLC standards)
- Support requests from SAP BW/HANA and BASIS team members (and where applicable, end users of the service), and resolve problems related to Infrastructure
- Identify and analyze any issues that relate to the performance of the systems, and work closely with the application team and other supporting teams to recommend and implement solutions to resolve - including (but not limited to) right-sizing, optimization and re-architecting
- To perform all tasks that are included in (but not limited to) the operations (BAU) run-sheet
- To consider/identify any discrepancies and/or areas of improvement in the environment and implement to ensure continuous improvement and value-add to our users
- To be involved in developing and overseeing the backup, replication, clustering and fail over strategies, including regular BCP and DR testing Creation and maintenance of proper, well-structured and complete documentation of all procedures, and configurations pertaining to the cloud/infrastructure environment
Operational (BAU) tasks
- Active monitoring/review of infrastructure health and response- including availability, usage and performance metrics (compute, storage, network etc.)
- Regular review/audit of security logs to adhere to cyber compliance requirements
- Regular review of cyber tooling dashboards to identify missing patches and vulnerabilities, and proactive management including regular patching and remediation
- SSL certificate renewals/installation
- Coordination of firewall changes
- Cloud cost review and optimization (via savings/reservation plans)
- Infrastructure scaling based on system load and performance review
- Storage, backup and archive management
- BCP and DR testing
- Asset records accurately captured/updated in CMDB (ServiceNow)
Requirements
- Bachelor's degree in computer sciences from local/overseas university is preferred and/or ~5+ years equivalence in an enterprise environment
- Strong hands-on technical experience implementing and managing AWS, Azure and GCP services
- In depth knowledge of managing and maintaining medium complexity Linux/Unix environments
- Deployment and operational expertise with Windows and Unix/Linux operating systems
- Knowledge of managing and maintaining databases such as MaxDB, HANA, MySQL, MS-SQL, NoSQL, Amazon RDS, Redis or PostgreSQL
- Experience with Boomi (optional), supporting components (e.g. JRE) and shell scripting
- Broad understanding of technical problems and solutions with ability and expertise to implement
Due to volume of applications, we regret only shortlisted candidates will be notified. Candidates will only be contacted by authorized Deloitte Recruiters via firm’s business contact number or business email address.
