JOB PURPOSE
To improve service level, attempt to build stronger relationship with the customers and provide higher customer satisfaction at all levels.
JOB DESCRIPTIONS
- To handle costing and billing for shipments
- Prepare e-payments and/or yellow vouchers for payments to the shipping liners/co-loaders for D/O collection
- Update customers on the status to their shipments via email
- Resolve customers’ queries by determining the cause of the problem and providing the best solution to solve the issue
- Coordinating with Operations and Sales to meet customers’ needs
- Responsible to service and building repo with existing customer assigned by Management and further develop new trade lane
- Update shipment milestones in Value+
- Billing, costing and document sorting before send to the customers
- Filing of documents into the cloud
- Manage MNC accounts
- To undertake daily assignment from reporting HOD
JOB REQUIREMENTS
- Knowledge in forwarding industry
- Minimum 4 years working experience in related field (forwarding/transportation/ freight industry)
- Minimum SPM/STPM/Diploma/Advance/Higher/Graduate in Diploma in Logistic/ Transportation or equivalent
- Have good and positive attitude, detail-orientated, organized and able to prioritize tasks
- Good interpersonal and communication skills
- Able to work independently and in team & able to work under pressure in a fast moving environment
- Proficiency in Microsoft Office
- Able to read, write and converse in English and Malay language
Job Type: Full-time
Pay: RM3,200.00 - RM4,800.00 per month
Benefits:
- Health insurance
- Maternity leave
Work Location: In person
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